Effective July 28, 2026 · OhanaIQ LLC
These Terms & Conditions ("Terms") govern the services provided by OhanaIQ LLC ("OhanaIQ," "we," "us"), a Florida limited liability company, to the client identified in an accepted order, invoice, or scope of work ("you," "Client"). By requesting a package, paying an invoice, or using our services, you agree to these Terms.
We offer productized service packages (currently the Presence Package and Growth Intelligence) and custom engagements defined by a written scope of work ("SOW"). The deliverables for each package are described on our website at the time of purchase; the description at the time your order is confirmed is the description that applies. Custom engagements are governed by their SOW; where an SOW conflicts with these Terms, the SOW controls.
Our services use a combination of expert human work and AI-assisted tooling. All client-facing deliverables are reviewed by a human before delivery.
Submitting a request through our website reserves your place and, where applicable, your founding-client rate; it is not a binding order until we confirm fit and you pay the resulting invoice. Invoices are due within 15 days unless stated otherwise. Work begins when the initial invoice is paid.
Subscription services (such as Growth Intelligence) are billed monthly in advance and continue until cancelled. You may cancel with 30 days' written notice. Founding-client rates remain in effect for as long as the subscription remains continuously active; if cancelled and later restarted, then-current standard rates apply.
Bundled or committed-term offers (such as the Launch + Grow Bundle) are billed at their discounted rates for the stated initial term and then continue month-to-month at your applicable rate. If a committed-term subscription is cancelled before the end of its initial term, the commitment discount no longer applies and services received may be re-billed at the applicable non-committed rate.
If an invoice remains unpaid 15 days past its due date, we may pause work and suspend access to subscription deliverables (including dashboards) until the account is current.
Timely delivery depends on you too. You agree to provide reasonable access to the materials, accounts, information, and approvals we need to perform the services, and to review and respond to deliverables and requests within a reasonable time. Delays caused by missing access or approvals extend our timelines accordingly.
You confirm that materials you provide to us (logos, photos, text, data) are yours to use, and that our use of them on your behalf will not infringe any third party's rights.
Upon full payment, you own the final deliverables we create specifically for you — your analyses, reports, brand assets, website content, and similar work product. We retain ownership of our pre-existing and reusable materials: our methods, processes, templates, software, tooling, and know-how, including improvements to them made during your engagement. Where deliverables incorporate such materials, you receive a perpetual, non-exclusive license to use them as part of your deliverables.
With your prior consent, we may identify you as a client and describe the work in our portfolio and marketing (including agreed case studies for founding clients).
Deliverables often depend on third-party platforms — hosting providers, domain registrars, search engines, review platforms, analytics, and similar. Those services are governed by their own terms and fees, which are your responsibility unless we agree otherwise in writing. We are not responsible for changes third parties make to their platforms, pricing, rankings, or policies.
Each party will protect the other's non-public business information with at least reasonable care and use it only as needed to perform under these Terms. This obligation survives the end of the engagement. It does not apply to information that is public, independently developed, or lawfully received from others.
We bring competitive intelligence, careful execution, and measurable follow-through — and we stand behind the quality of our work. However, outcomes that depend on third parties and markets cannot be guaranteed: we do not promise specific search rankings, review counts, traffic levels, lead volumes, or revenue results. Except as expressly stated in these Terms, services are provided without other warranties, express or implied.
To the fullest extent permitted by law: neither party is liable to the other for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data; and OhanaIQ's total aggregate liability arising out of or relating to the services is limited to the amounts you paid us for the services giving rise to the claim in the three (3) months before the event. These limits do not apply to a party's confidentiality breaches or to amounts you owe under Section 3.
Either party may terminate a package engagement or SOW for material breach if the breach is not cured within 15 days of written notice. On termination, you pay for work performed through the termination date, and we deliver work completed through that date. Sections 5, 7, 8, 9, and 11 survive termination.
These Terms are governed by the laws of the State of Florida, without regard to conflicts-of-law rules, and any dispute will be brought in the state or federal courts located in Palm Beach County, Florida. These Terms plus any accepted order or SOW are the entire agreement and replace prior discussions. If a provision is found unenforceable, the rest remain in effect. We may update these Terms prospectively by posting a revised version with a new effective date; the version in effect when you order applies to that order. Neither party is liable for delays caused by events beyond its reasonable control.
Questions about these Terms: joe@ohanaiq.com · OhanaIQ LLC, West Palm Beach, Florida.