Effective August 18, 2026 · OhanaIQ LLC
OhanaIQ LLC ("OhanaIQ," "we," "us") is a web design and digital marketing company based in Jacksonville, Florida. These Terms govern all subscription services purchased from us, whether in person, through a Stripe payment link, or through ohanaiq.com. By subscribing, you agree to these Terms.
Website Management. We build and host a professional website for your business and keep it maintained: hosting, security monitoring, software updates, and reasonable content edits (see Section 6). Includes a mobile-optimized design and access to your OhanaIQ analytics portal.
Search Engine Optimization (add-on). Ongoing search engine optimization: Google Business Profile setup and optimization, keyword targeting for your market, search-optimized content published to your site, review strategy guidance, and a monthly plain-English report. Requires an active Website Management subscription.
Marketing Studio (add-on). A monthly marketing materials and insights service: up to two (2) deliverables per calendar month, selected by you from our current menu (examples: email campaign or journey copy, promotional and event one-pagers from our template library, seasonal content calendars, competitive snapshots), plus one competitive deep-dive analysis per calendar quarter covering the local competitors relevant to your business. Deliverables are branded to your business and provided as ready-to-use files; each includes one round of revisions. Unused monthly deliverables do not roll over. Sending, printing, publishing, or placing materials with third-party platforms is not included unless separately agreed. Analyses rely on publicly available information and our own market data; coverage (for example, competitor pricing) depends on what is publicly accessible. Requires an active Website Management subscription.
Complete Bundle. All three services above at a combined rate.
Other services (for example, advertising management or custom development) may be offered by separate agreement or quote.
Founders' rates are a limited launch offer for our first Jacksonville-area clients. Your founders' rate remains in effect for as long as your subscription remains continuously active. If you cancel and later return, current standard rates apply. Founders' rates are not transferable to another business or owner.
Subscriptions are billed monthly in advance through Stripe and renew automatically. If a payment fails, we will retry and notify you; if payment remains unpaid for 15 days we may suspend services (including website hosting) until the account is current. Other than the founders'-rate guarantee above, we may change standard pricing with at least 30 days' written notice, effective at your next billing cycle.
You may cancel anytime — no cancellation fee, no long-term contract. Cancellation takes effect at the end of the current billing period; we do not prorate or refund partial months. Within 14 days of cancellation, we will provide you with a complete copy of your website files and content and reasonable cooperation to transfer your domain and hosting (Section 7). After that transfer window, we may take the site offline and delete our hosted copy.
Website Management includes routine content edits: updating hours, menus, prices, photos, text, and similar changes, submitted up to 8 requests per month, each typically completed within 3 business days. It does not include full redesigns, new custom features, additional pages beyond your original site structure, e-commerce builds, or third-party integrations — we're happy to quote those separately. We may decline edits that are unlawful, infringing, or misleading.
Upon payment, you own your website: the pages, design as delivered, text, and images we created for you, and your domain name (registered in your name or transferred to you on request). OhanaIQ retains ownership of our underlying tools, templates, software, and processes used to build and operate it — but nothing we retain prevents your site from working for you after you leave. If you cancel, we hand over your site per Section 5.
You agree that: (a) information you give us about your business is accurate; (b) you have the rights to all content you provide (logos, photos, text) and you authorize us to use it to provide the services; (c) you'll give us the access we reasonably need (e.g., domain registrar, Google Business Profile); and (d) your business and its website content comply with applicable laws. You are responsible for the accuracy of prices, hours, offers, and claims about your own products and services.
We use professional, good-faith methods, and search visibility typically improves over months. However, Google and other platforms control their own results, and we do not guarantee any specific ranking, traffic level, review outcome, lead volume, or revenue.
We use automation and AI-assisted tools, operated and reviewed by our team, to deliver services efficiently — it's how we keep prices low. We remain responsible for the quality of what we deliver.
Your analytics portal shows visitor activity on your website (pages viewed, referrers, device types). We use this data to provide and improve your services. We do not sell your data or your visitors' data. Our handling of personal information is described in our Privacy Policy.
We target high availability through professional hosting providers but do not promise uninterrupted service. Scheduled maintenance and third-party outages (hosting, domain registries, Google) can occur. We'll act promptly to restore service when issues arise.
Services are provided "as is" to the fullest extent permitted by law, and we disclaim implied warranties. Our total liability for any claim arising out of the services is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited under Florida law.
You will defend and hold us harmless from third-party claims arising out of content you provided, your products or services, or your violation of law or these Terms.
We may suspend or end services for non-payment (Section 4), for unlawful or infringing content, or for abusive conduct toward our team. If we terminate other than for these reasons, we'll refund the unused portion of your current month and complete the site handover in Section 5.
We may identify you as a client and display your website in our portfolio and marketing. If you'd rather we didn't, tell us in writing and we'll remove it.
We may update these Terms with at least 30 days' notice by email or portal notice. Continued use after the effective date constitutes acceptance. If you don't agree, you may cancel per Section 5 before the changes take effect.
These Terms are governed by Florida law. Venue for any dispute is the state or federal courts located in Duval County, Florida. Before filing anything, both sides agree to try in good faith to resolve the issue directly first — call us; we're local.
OhanaIQ LLC · Riverside/Avondale, Jacksonville, FL · joe@ohanaiq.com · ohanaiq.com